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Post by shiyabul on Aug 20, 2024 8:22:04 GMT
However, it’s important to note that the technology should be used in conjunction with human customer service advisors to provide the best possible CXs, rather than at the expense of human advisors. Benefits of Generative AI in the Contact Center: Improved Efficiency. The technology can handle a large volume of customer inquiries simultaneously and provide immediate responses, which can help to reduce wait times and improve the overall efficiency of the contact center. This can lead to improved customer satisfaction, as https://lastdatabase.com/ customers are able to get the help they need quickly and easily. Increased Availability. Generative AI can operate /, providing customers with assistance outside of normal business hours. This can increase the availability of the contact center and improve customer satisfaction, as customers are able to get help whenever they need it. Cost Savings. The technology can automate routine tasks, freeing up human advisors to handle more complex inquiries. Additionally, Generative AI can provide consistent responses to customer inquiries, regardless of the time of day or the particular advisor handling the
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